Terms of service

Terms and Conditions of Lumi Matcha

 

Welcome to Lumi Matcha! By using our website and placing an order, you agree to these Terms and Conditions. These terms outline your rights and responsibilities as a customer, as well as how we, Lumi Matcha, offer our products and services. Please read them carefully before making a purchase.

 

1. Applicability

 

These Terms and Conditions apply to all offers, orders, and agreements related to the sale of products via our website www.lumimatcha.com. By using the website and placing an order, you agree to these terms.

 

2. Product Information

 

We make every effort to keep the information about our products accurate and up to date. However, the following applies:

• Product descriptions, including ingredients and allergens, are provided to the best of our knowledge.

• Product images may differ from the actual product.

• Nutritional values and ingredients are presented as accurately as possible but may be subject to changes. Always refer to the packaging for the most current information.

• Product information, prices, and availability may change without prior notice.

 

3. Prices and Payment

 

• All prices are in euros (€) and include VAT, unless stated otherwise.

• Shipping costs are calculated during checkout based on your location and the selected shipping method.

• Payment methods include iDEAL, PayPal, credit card, etc.

• Prices may change without notice, but the price at the time of your order is final.

 

4. Delivery and Shipping Costs

 

• Delivery is available in selected countries or regions.

• We process your order as quickly as possible, usually within 5 business days, although delivery times may vary depending on your location.

• Shipping costs will be displayed at checkout. Free shipping may apply to orders over a certain amount.

• Delivery times are indicative and may be affected by unforeseen circumstances. If there are delays, we will contact you.

 

5. Complaints and Disputes

 

If you have a complaint about your order or our service, please contact us as soon as possible. We aim to resolve complaints in a timely manner.

• Complaints must be submitted in writing within 14 days of receiving the product.

• We will respond to the complaint within 14 days and try to offer a solution.

• If we are unable to resolve the complaint, you may be able to take further steps through the relevant dispute resolution body.

 

6. Liability

 

• Lumi Matcha is not liable for any damage resulting from improper use of our products.

• Our liability is limited to the total amount of your order, unless there is fraud or gross negligence.

• We are not responsible for indirect or consequential damage.

 

7. Warranty and Conformity

 

• Our products meet reasonable expectations and are in accordance with the descriptions on the website.

• If you receive a defective or damaged product, please contact us within 7 days of receiving it.

 

8. Force Majeure

 

Lumi Matcha is not liable for delays or the inability to deliver products due to circumstances beyond our control, such as natural disasters, pandemics, strikes, or other unforeseen events.

 

 

9. Changes to the Terms and Conditions

 

We reserve the right to change these Terms and Conditions at any time. Changes will be posted on this page. By continuing to use the website after changes are made, you agree to the modified terms.

 

10. Company Information

 

Lumi Matcha is registered in the Netherlands.

• Company name: Lumi Matcha

• Address: Westerstraat 10, 3016 DH Rotterdam, Netherlands

• Chamber of Commerce number: 95350594

• Email: info@lumimatcha.com