Refund policy

At Lumi Matcha, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. You can reach out to us at info@lumimatcha.com, and we’ll be happy to assist you.

 

30-day return

If you wish to return an item, you have 30 days from the date of purchase to return it for a full refund or exchange. Please make sure the product is in its original condition when returned.

 

Some important notes

• Returns: Items must be returned in the same condition as when they were received.
• Perishable Products: Due to their nature, items like matcha, once opened, cannot be returned.
• Return Shipping: You will be responsible for the cost of return shipping.

 

If you need any assistance with your return don’t hesitate to contact us!